Disgusting service🚮🚮

I called Virgin active two months ago (September) to cancel my membership and that of my husband as I was the one who took it and was deducting from my account. They only cancelled mine and not my husband's. Now it is owing and they want me to pay. He did not sign any contract i signed, but now they want him to call and cancel, I told them he is very busy and does not have time, hence I am cancelling the membership. We paid the whole year and attended only 3 times. Now we are cancelling they are telling me stories.

I spoke to Shawn whatever his name is, and the other one before him both were rude when trying to ask him questions. Customer service does not exist to these people, I asked to speak to his supervisor he then gave me *** to speak to Ronelle, been trying to call with no luck.