disgusting service

I am absolutely disgusted by the service I have received from Virgin Active. I cancelled my contract early last year. Virgin Active continued to debit me and I continued to reverse the debit order. Around August a lady called me regarding my account. I explained to her that the reason I reversed the last few debit orders was because I had requested to cancel. She asked me which VA I went to previously and I told her Boulders Midrand. I requested that she sort this out for me as it was annoying and expensive to reverse debit orders. She was polite, apologised and confirmed it would be sorted. I then start receiving calls and smss from MBD lawyers regarding this account. The last request was for me to contact them, which I did. I told MBD the whole story and they said there was nothing they could do about it. They will act on the instructions of VA and advised that I contact the club I went to. I then contacted VA Boulders and spoke to their manager Salciel Realeboga Dikutle in the middle of January. He then asked if he could investigate and will give me a call back later that day...continued in next post