Disgusting Manners from staff member

Please teach Mbali to treat customers with respect and friendliness that one has come to expect from the Virgin Active Brand. She is always rude, Unfriendly and lacks basic customer service experience period. Never smiles or greats you in a welcoming way. Always has an attitude and seems as if she is doing you a favor. She has even pretended to be busy just so that she does not have to assist me at the branch reception. Never felt so unwelcomed at any Virgin Active by any staff other than Mbali.