CB
Carly B
1 reviews | Active since Apr 2015
13 Apr 2015, 14:48
Disgusting ethics
Upon joining Discovery I wanted to move onto the vitality benefits only to find that I have to pay another Joining fee of R1500.00 and a new card fee for a gym where I am already a member and already have a card, how can this even be legal, it is *********. why should anyone have loyalty to a gym that has no loyalty to its members.<br> <br> Disgusting service<br>
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Replies (1)
Virgin Active South Africa's replyOfficial
13 Apr 2015, 16:47Hello Carly Pols,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any frustrations caused to you.
As discussed, the once off activation fee of R1225.00 is a requirement from Vitality in order for you to receive a discounted membership fee with Virgin Active.
I am terribly sorry to learn that this has caused you to cancel your membership with us and if there is anything I can do to make you change your mind, if it is possible, please let me know.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any frustrations caused to you.
As discussed, the once off activation fee of R1225.00 is a requirement from Vitality in order for you to receive a discounted membership fee with Virgin Active.
I am terribly sorry to learn that this has caused you to cancel your membership with us and if there is anything I can do to make you change your mind, if it is possible, please let me know.
Kindest regards
Robyn
Virgin Active South Africa's reply13 Apr 2015, 16:47
Official
Hello Carly Pols,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any frustrations caused to you.
As discussed, the once off activation fee of R1225.00 is a requirement from Vitality in order for you to receive a discounted membership fee with Virgin Active.
I am terribly sorry to learn that this has caused you to cancel your membership with us and if there is anything I can do to make you change your mind, if it is possible, please let me know.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for any frustrations caused to you.
As discussed, the once off activation fee of R1225.00 is a requirement from Vitality in order for you to receive a discounted membership fee with Virgin Active.
I am terribly sorry to learn that this has caused you to cancel your membership with us and if there is anything I can do to make you change your mind, if it is possible, please let me know.
Kindest regards
Robyn