Disgusting Customer Service

I have never received such pathetic service before. We decided to join Vitality in Jan this year. We were advised that we could join on premium as we were getting 3 months free and drop to active before the 3 months were over. I try to call in and downgrade and was advised that I need to downgrade my Virgin Active gym membership from premium to club in order to downgrade the vitality. So we do the downgrade with Virgin active at the gym. Then we are advised that in order to have the gym active you need to have a Discovery bank account. So we open accounts and are advised all is in order. Comes end of June I am billed by Virgin Active for the full membership. When queried I am advised my vitality has been cancelled. By who??? Call both Virgin Active and Vitality and they both keep blaming the other and we are advised all sort of nonsense. To date I still have no solution and no refund of funds owing to me. I am appalled at the lack of service from both entities!!. They are quick to get your money and a sale but fail to assist when their systems are problematic and you as a client are now faces with unplanned expenses and issues!!