Disgusting Customer Service

December I requested for a please call me, agent by the name of Angelo Wingrove kept on communicating with me till we did activation on the 10th January 2022. He pick up on the system a pending membership which I disputed due unauthorized or ********** activation it was.After couple of days I asked him about the scalation, he claim he did and I asked why wasn't I cc'ed on the email. He told me he has already sent the mail, once account department responds he will give me feedback.

Month passed on without any communication from him, I escalated the matter to his team leader which she was helpful told me the account responded few days after Angelo escalated the matter, which he never came back to me. Ms. Kouthar the team leader gave me details to call MBD which at first they couldn't find any of my details in their system, until I spoke with Phezile MBD agent who advise me to contact Virgin Active again because in their books I was removed December 2019.

I sent the email to Kouthar Monday as its Wednesday evening now she has not responded. Before the activation what makes me sick is that Angelo was communicating with me everyday because of the sale, now when am calling him he keeps on dropping the phone which I find that rude and unprofessional as he uses the phone for work related issues.

Since January I activated Discovery Vitality because of Gym membership benefits , so now am paying for vitality which the main reason I activated it am not even utilizing the benefit. After this review am also going to raise this issue with Discovery, they need to know the ill treatment we getting from VA as their partner. Which lead to cancelation of other Vitality membership are due to Virgin Active disgusting customer service.