Disgusting

I am a client of Virgin Active Red and have since moved from Roodepoort to Boksburg. My husband and I both joined Virgin Active Red, as it was convenient and affordable. What a disappointment to join Virgin Active Red Boksburg. It is terrible. Damaged weights. Over crowded. No staff assisting us. Weights were placed in incorrect areas. The place is a mess. The aircons dont function properly and the weight labeling is incorrect! I do NOT want my membership to be moved to another Red branch. I expect to either have my contract cancelled effective IMMEDIATELY or have my membership moved to the normal Virgin Active in K90 centre for the exact same debit order amount as this is not my fault and due to your poor upkeep. My husband already moved his membership there.