disgusting

I HAVE A huge issue with your team i have requested to have my account frozen and i have been notified that i will be receiving my money back after the 15th of march its now the 8th of april and i have not received any of my money this is very FRUSTRATING not only do i have to deal with the prices increasing i now have to deal with you people not giving my money back I have spoken to another consultant this morning and NO one wants to help me you please keep dropping the line and NEVER available to help not only this i am never a late payer if its not Duplicate amounts of money then you guys take when you are not supposed to This is very FRUSTRATING AND ANNOYING I WANT THIS FIXED OR I WILL LEAVE YOU GUYS AND TAKE THIS FURTHER