Disgusted with Management & Staff behaviour

<p>I have never recived such a terrible service from Virgin until i moved to Centurion, and even to this day the manager didnt bother nor the staff to deal with the matter at hand and provide feedback, but month end they take my money with any hustle, which pays their salaries. I followed the process after been advice by the staff member on how to go about in changing my membership, which was supposed to take place in 72 hours and it's been three weeks now and no one has cared to provide me with feedback on the outcome of this request. The staff is extremely unprofessional, lact of telephonic ettiquette whatsoever, and you have the manager that ignored my email to this day, I need this matter to be resolved or I will keep on using different platforms until it's resolved, i will even write to Richard Branson, to make him aware of how *********** this particular branch is.</p>