Disgusted Virgin Active Sunninghill

I joined Virgin Active in February via my vitality membership and have been disappointed since.... the service was great on signing up and I was told that by my sales consultant that that is referred to as Gugs that I had to pay R50 to joint to get the R50 special to get the month of March free then I would receive a call end of April to come pay the negotiated fee of joining via vitality of R750 negotiated her her by the end of April 2018! Instead I was debited R750 without permission beginning of March and again beginning of April 2018 R756. I therefore took it up with her and queried the debits and was told due to my being extremely sick that my membership will change from 1st May 2018 and I needed to pay the R750 again and the first debit would be end of June 2018. Was further stated that both amounts debited would be refunded by yesterday the 11 May 2018 as they had been sent for processing. So I effectively have paid 3 times to join and when caking yesterday was pushed from pillar to post as she was not in. Told I would get a call back and over an hour later I had to call again speaking to the manager on duty. This is disgusting and I did not give authority for these amounts to be debited and therefore should I not receive these by latest Monday and a call from Gugs today to resolve I will cancel my membership and expect a full refund immediately alternatively reverse all amounts taken and join Planet Fitness which I never had a problem with. I suggest this is resolved today!!!?????