Disgusted service & dealing with lying consultants

I signed up on the 13th Jan 2015 as a public member with Virgin Active with a registration fee of R196 which I added my son on my membership for free. On the 20th of Jan 2015 my Vitality kicked in and I was then switched over to Vitality which Virgin Active has cancelled my sons membership and not added him onto my Vitality and also which I paid another registration fee of R495. At this point of time my sons is being denied access and still waiting on my 1st registration fee to be refunded. The consultant just wanted the sale and after me complaining she still has not sorted out my problem with my sons membership and refunded my 1st registration fee which is over a month now. I am so disgusted with the fact that I am getting this service and being **** to, I have spoken to the Manager of the Club as well however no one is getting back to me after numerous calls I made to Virgin Active Century City. Also the consultant **** to me with reference to the Promo that was running for every referral I will get a R500 addidas voucher which I also never received. She is a **** and a ********ter. If this problem is not being resolved I am handing Virgin Active to the lawyers.