Disgusted by your laugh

Absolutely disgusted with the agent that I spoke to, Chandra, you need to learn more about customer service and how to deal with escalations, also if a customer requests a call recording it needs to be provided as this is what validates what was said in a conversation. If you listen to a call and not provide the recording to a customer, you are easily able to lie to the customer. What ****es me off even more is I'm in the industry, I know the processes and rules and you chose to laugh in your point of irritation as if your speaking to someone ***********. VIRGIN ACTIVE, Is this the type of people you hire, and is this how people are allowed to treat your customers.