Disgusted By Virgin Active

I'm so disgusted by the service that i got from Virgin Active, i was a member of Virgin Active, i was paying for 3 memberships, my membership and mom's membership was on a month to month basis when i called to cancel, they told me that since my son's membership is still new i have to pay a cancellation fee, i was told that the money will be deducted from my bank account but to my surprise a couple of days later i got an email saying that my account is in arrears, i called Virgin Active and i spoke to a lady by the name of Thobeka who told me that yes my account is in arrears and they tried to debit my account but the debit order bounced, i told her that it was not possible because there is money in the account and i did not receive any notification regarding any unpaid debit orders, she told me that they will deduct the money today and that apparently i have a credit balance on my mom's membership of R400+, i asked her to use part of the money to pay for my son's cancellation fee and refund the difference and she said that i have to pay first before they refund and she is not sure when they will refund the money because the refund department has a lot of work, they debited R118 from my account a couple of days later i called regarding the refund and Thobeka said there is not refund, Today i checked my bank statement and to my surprise Virgin active deducted money from my account for my son's membership after i paid a settlement and called, i called and spoke to Sanale who said that they would refund my money, i feel like Virgin active is taking advantage of the fact that they have access to my account hence they do whatever they feel like on my account, I do not even trust that they will refund my money because they gave me the run around regarding the refund of R400+. What they did is ***** and i want my money to be refunded by the close of business today.