Disgusted at virgin active's sales and after sales treatment!!

I am so disgusted with Virgin Active N1 city - as well as the sales consultant there Lerato. So he poaches my younger brother who at the time was still finishing school - last year around August, sells him this fantastic product that will allow him to train free for the first 3 months if he only pays the first installment and activation fees. Knowing full well that he is unemployed and looking for temp work before he starts studying this year.

Not one month went by that the debt order did not go off and i had to try and call and assist in correcting the situation, then i tried speaking to Lerato and then he came up with an excuse about if he did not train then the 3 month offer falls away and he has to pay and thats why my brother was billed, of which this was not discussed at the time of taking out the membership. I have asked Lerato for the policy documents to show me that this is the case or the agreement that was signed and since the beginning of November he has not responded to my msgs, i was then going to leave all this and just carry on with my life but i am even more upset now that they tried to double debt my brother for January and apparently for October of last year as well. which was supposed to be one of the free months.

i am sick and tired of the back and forth as my brother is not even working at the moment and i have to cover his gym fees as well as all the bank charges for all the corrections that needs to be made on this account everything it goes into a negative because there was no debt order supposed to go off on all those months.

we tried calling the customer service line and we are told they will look into it and nothing happens, we speak to Lerato and he says he is waiting from the account department (for 2 months, does virgin active not have staff?) we speak to any consultant at the gym and they refer us to Lerato.....

when will this end?? not to mention all the times myself and my husband and my brother now was promised a gym bag... i've been a member of VA for years and i may not attend regularly but as long as i am paying things are good, but when they need to sort their customers out or give them a bag that was promised then its always a issue!!

it is really disgusting to think that a company of such a statue can give people the run around like this, costing me more money that pleasure and costing me more headaches than peace of mind.

treating customers fairly only when there is a potential sale at hand but furthermore they got what they wanted!! once you have signed its over and done with, no further treating customers fairly, agreement is signed and thats all that matters to them!