VvdB
Vicky van der Bank
1 reviews | Active since Sept 2013
03 Sept 2015, 20:09
Disgusted
I am so angry with Virgin Active, I cannot even begin to type a complaint. All I have to say is, I am disgusted, to say the least. Monso is the worst person I have ever dealt with, and she has absolutely no idea what the word Customer Service means. Utterly appalled! BAD SERVICE!!! We had a family emergency, and she couldn't even get my husband in the Grid class, to urgently call me! After I called her 3 times, all she could say was :\I cant call your husband
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
04 Sept 2015, 10:38Hello vickyisupset,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise profusely for the service received last night.
I have escalated this to the senior management team and it will be addressed internally.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise profusely for the service received last night.
I have escalated this to the senior management team and it will be addressed internally.
Kind regards
Robyn
Virgin Active South Africa's reply04 Sept 2015, 10:38
Official
Hello vickyisupset,
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise profusely for the service received last night.
I have escalated this to the senior management team and it will be addressed internally.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise profusely for the service received last night.
I have escalated this to the senior management team and it will be addressed internally.
Kind regards
Robyn