Disgruntled Member VIRGIN ACTVE BOTSWANA - POOR CUSTOMER SERVICE MANAGEMENT

Morning , I have an issue with VIRGIN ACTIVE , Gaborone Botswana. There was a subscription review some 6 months back, which I requested and visited the office more than 3 times , with ONGOING promises of it being adjusted and rectified to the New Proposed monthly rate of juts under P400 / month from P550/ month.

I spoke to managers who do not call you back, do not email and do not do what is requested. The Customer service is beyond unacceptable.

I am actually juts fed up , and if I could would CANCEL my subscription with Virgin Gaborone.

I hope SOME manager sees my gripe and Actions my concern ASAP.

Thank you