Disgruntled, frustrated & highly irate!

I contacted Virgin Active earlier this month to change gym venues, as now I am living in Johannesburg as well as to acquire the cancellation fee & to query if my account was up-to-date. It was confirmed to me by the consultant that due to insufficient funds the installment for 01/08/2015 did not go off thus an arrangement was made that a double debit of R578.00 would go off on the 27/08/2015 to pay for the month of August as well as for the month of September. However, an additional debit of R289.00 was deducted on 01/09/2015 & the consultant I spoke to confirmed that I was in credit of R289.00. It was also confirmed that due to this credit I would not be debited for the month of October as this credit would have covered that. I was also informed, taking into consideration the credit amount of R289.00, if I were to cancel my contract before the month of October then the cancellation fee would be an amount of about R830.00.<br> <br> I am now informed that my cancellation fee is R1040.40 which is unacceptable.