Disgruntled about my Virgin Active membership.

When there was a special offer of two months of free gym access for the classic Moses Mabhida membership, I upgraded my husband's membership. However, the offer was never activated even after I enquired about it, and I have not received any response regarding this matter to date.

On March 24, 2023, I contacted the gym to inquire about my account as I noticed that debt orders were not being deducted. The person I spoke to confirmed that my account and my husband's were up to date, except for an outstanding balance of R900, which I paid on the same day after receiving a payment link from them.

On Thursday - April (the exact date is uncertain, I will need to check my phone records to be certain), a team leader called me and claimed that I had not paid for two months of my membership. They explained that the accounts department had recently changed their systems, which caused them to miss my non-payment when I called on March 24.

The inconveniences caused by the gym's mishandling of my husband's membership and now this incident has led me to consider downgrading or canceling my membership.