Disgrace full service and overcharging

I have been trying to get my membership sorted out with Virgin Active since July 2025. I am with Discovery health and Vitality and Virgin Active have been overcharging me every month. I must have made at least 20 calls to them. Last year I spoke with Sandiswa and her manager Ronel and they promised they would send me an email with all the corrected information. I just called this morning again 03/01/25 and Andiswe cut me off and never called back as I was incorrectly debited again this month. This service is a disgrace and I want a refund. I will report this to Discovery health and find another gym. What a JOKE! Customer Service my butt.