nN
noma N

1 reviews | Active since Mar 2009

07 Dec 2015, 19:59

**************

I have a 5 year son who attends swimming at the gym. Previously, I used to bath my son in the female bathroom. However, the cleaning lady said my son was too old for female bathroom, which I understand. I asked for alternatives, I was referred to the disabled bathroom, which so happened that on the day I wanted to use it, a disabled person wanted to use it. Granted, it is their bathroom, and my son and I are not disabled. Then I was told to use the club V bathroom. However it has no shower facilities, and I cannot go in with my son to help him.<br> <br> For starters, my son has aczema, so I have to bath him after swimming. Secondly, today when I raised the issue with the staff, that it needs to make arrangements for us single parents with children of the opposite ***, I was again referred to the disabled toilet. I related the story to them, then the staff told me next time to lock the door and tell the disabled person that I am busy and they should wait. This to me is as detestable an abled bodied person parking in disabled bay. How can a staff member even tell me that. It offends<br> <br> This smacks of ************** against parents with opposite *** kids. Please provide for us too.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Dec 2015, 09:06
Official
Hello nmnyn,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the inconvenience and frustrations caused.

Your concern has been escalated to senior management and feedback will be provided shortly.

Kind regards
Robyn