Discovery Vitality - Misleading sales pitches

I was misled by a sales person at the Moreleta Club. He suggested I don't join a a Discovery Vitality Member as they have a special and will save some money. According to him I will receive a refund when I convert to Vitality Membership the following month. Of course this didn't happen. The club manager promised too investigate and sort thew issue, of course this did not happen. I have been working with another sales person who promised to sort it and of course this also did not happen. The manager advised me the sales person who initially helped me left due to these type of issues. I have WhatsApp messages confirming that it will be sorted and I will get a refund. Sadly, they love taking your money but not helping you when they have to refund you. Like so many corporates their web site is also not friendly, try logging a query like this and see. Don't trust their sale pitches.