Disconnect between Billing Office and the Club

There is a misalignment between what's happening at club level and head office. I was overcharged in my first month as a result of the sale consultant failing to pair my vitality to my account. The club resolved the issue by crediting my account and creating a new contract.

After a day my access to the app has been revoked stating the I owe R344 to Virgin Active when my account is actually in credit and I am owed by them.

The club and head office clearly are not synced in any way.