Disappointment in Virgin Active client service and care

Virgin Active South Africa I am extremely disappointed and disgusted in my "recent" incident that occurred at Virgin Active Cresta gym, in the time that it has taken (over a month) for the group to even come back to me with a negative outcome, yes customers are aware of your disclaimers with regards to lockers, but the fact that there is not even a remote attempt to satisfy a loyal customer is outrageous. I had locked mine and my sons items in a locker at the gym, we trained then went to swim, when I had come back the locker was broken into and my personal cellphone, work telephone and blue tooth headphones were ****** and my bags placed back in the locker, and my sons bag placed into a different locker, firstly no one saw anything in typical S.A style, I then went through process of blacklisting, reporting at the police etc, I then submitted everything to Virgin, to get the claims department after a months wait for response that sorry as per disclaimer they will not assist in anyway for the losses. I will never utilize the lockers at any Virgin Active gym again, I will carry my bag with me in every section of the gym, weights, pools, where ever my bag will never go to a locker, as even with a lock it is not safe and the group do not care about their clients.