NM
Nishen M
1 reviews | Active since Oct 2015
26 Oct 2015, 15:05
Disappointing Virgin active
I have been recently disappointed by Virgin active and their view on the cancellation of my contract. I had joined Virgin active this year based on a friends recommendation we both sat at the contract explanation and it was not explained that there was such a high cancellation fee should I want to cancel. I recently acquired a medical condition and Virgin active want a high cancellation fee regardless. When initially my entire contract wasn't costing me this price because I have a Greenlight policy that reimburses me. It is forever a regret I joined and I would not recommend Virgin active because of this.
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Replies (1)Virgin Active South Africa's replyOfficial
26 Oct 2015, 16:31Hello Nishen88,
Thank you for taking the time to chat with me today.
As per our conversation, Virgin Active is completely in line with the CPA in charging a cancellation fee. We do however note that your current medical condition does not allow you to use the facilities, and I am therefore happy that we were able to keep you on as a member and offer you the alternative to freeze your membership until January when you may be feeling a lot better.
Wishing you all the best on your road to recovery.
Kind Regards
Jacqui
Thank you for taking the time to chat with me today.
As per our conversation, Virgin Active is completely in line with the CPA in charging a cancellation fee. We do however note that your current medical condition does not allow you to use the facilities, and I am therefore happy that we were able to keep you on as a member and offer you the alternative to freeze your membership until January when you may be feeling a lot better.
Wishing you all the best on your road to recovery.
Kind Regards
Jacqui
Virgin Active South Africa's reply26 Oct 2015, 16:31
Official
Hello Nishen88,
Thank you for taking the time to chat with me today.
As per our conversation, Virgin Active is completely in line with the CPA in charging a cancellation fee. We do however note that your current medical condition does not allow you to use the facilities, and I am therefore happy that we were able to keep you on as a member and offer you the alternative to freeze your membership until January when you may be feeling a lot better.
Wishing you all the best on your road to recovery.
Kind Regards
Jacqui
Thank you for taking the time to chat with me today.
As per our conversation, Virgin Active is completely in line with the CPA in charging a cancellation fee. We do however note that your current medical condition does not allow you to use the facilities, and I am therefore happy that we were able to keep you on as a member and offer you the alternative to freeze your membership until January when you may be feeling a lot better.
Wishing you all the best on your road to recovery.
Kind Regards
Jacqui
