NM
Nishen M

1 reviews | Active since Oct 2015

26 Oct 2015, 15:05

Disappointing Virgin active

I have been recently disappointed by Virgin active and their view on the cancellation of my contract. I had joined Virgin active this year based on a friends recommendation we both sat at the contract explanation and it was not explained that there was such a high cancellation fee should I want to cancel. I recently acquired a medical condition and Virgin active want a high cancellation fee regardless. When initially my entire contract wasn't costing me this price because I have a Greenlight policy that reimburses me. It is forever a regret I joined and I would not recommend Virgin active because of this.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply26 Oct 2015, 16:31
Official
Hello Nishen88,

Thank you for taking the time to chat with me today.

As per our conversation, Virgin Active is completely in line with the CPA in charging a cancellation fee. We do however note that your current medical condition does not allow you to use the facilities, and I am therefore happy that we were able to keep you on as a member and offer you the alternative to freeze your membership until January when you may be feeling a lot better.

Wishing you all the best on your road to recovery.

Kind Regards

Jacqui