DISAPPOINTING SERVICE

I joined Virgin Active Bluff in October 2025 through a consultant, Nooroniesa Brown. Unfortunately, my experience with her service has been extremely disappointing. She was very persistent in securing the sale from my colleagues and me, but once the contract was finalized, she has not responded to our queries or provided any support thereafter.

I have now received an email indicating an increase in my monthly premium. This was never communicated to me at the time of signing. My contract clearly states a 2-year term at R504 per month, reflecting the agreed-upon 20% discount.

I expect the terms of my contract to be honoured as agreed, and I will not be paying any amount above the contracted R504. Please rectify this matter urgently and confirm in writing that my premium will remain at the agreed rate.