Disappointing Experience at Virgin Active Eco-Park

I'm extremely dissatisfied with the service I received at Virgin Active Eco-Park. As a member at Virgin Active Rooihuiskraal, I was shocked to discover that spectators aren't allowed inside the club, including parents of minor children taking swimming lessons.

The receptionist, Maria, was rude and unhelpful. She made unacceptable comments about members from Rooihuiskraal, implying we're not trustworthy. The club's policy prohibiting entry for members without a national membership is unreasonable, especially when we've already taken out memberships for our children at Eco-Park.

The lack of accommodation for parents to supervise their minor children is alarming. Who will assist our 7-year-olds with showering after swimming? The 3-month wait to upgrade to a national membership is unacceptable.

Virgin Active should reconsider their spectator policy and provide better training for their staff to ensure respectful and helpful interactions with members.

Update: I hope Virgin Active takes our complaint seriously and addresses these issues promptly.