Disappointed with Virgin Active's Handling of Membership Contract

I recently encountered a frustrating situation with Virgin Active that compelled me to share my experience here. I signed up for a 24-month Youth Premier membership with a friend, who opted for a 12-month youth premier contract. However, despite opting for 24-month youth premier plan, I discovered that Virgin Active had arbitrarily altered the terms of my contract without notice.

Despite multiple attempts to resolve the issue by contacting both the administrative contact and the representative I originally signed up with, I received no response from either party. This lack of communication and accountability is deeply disappointing and reflects poorly on Virgin Active's customer service standards.

I fail to understand why I should be expected to bear the financial burden of Virgin Active's administrative errors. It is unacceptable that I am being held accountable for mistakes made by their representatives during the signup process.

Overall, I am extremely disappointed with Virgin Active's handling of this matter. I urge others to exercise caution when considering a membership with Virgin Active, as their lack of accountability and communication leaves much to be desired.