Disappointed with Service Received

I Have been A member of virgin active for almost a year now i have been pleased with the facilities and the staff , however December has been a problem for me, Virgin active did not debit my account for my fees due to a technical Error ,my account was debited on the 6th which is not my collection date or the agreed collection date to re-run a debit order , on the 17th my account was debited again and the debit order failed again cause this is not my collection date , so now my account was charged twice for a missed debit order and collection fees from the bank, not talking about my credit rating. I sent an email on the 19Jan to the complaints email *** and to date have not received aby feedback, today I called the call center came through and the first consultant hung up on me , I called back and came through a consultant that has no customer experience training she did not listen, did not give me a chance to speak and basically took what I was saying as if this issue was created by me advised me that I basically need to accept the mess the company created and just pay for it , instead of resolving my issue I now have been referred to the branch where I gym. I am disappointed at the consultant and expected better