Disappointed with customer service

27/08 a consultant mentioned a promotion, where I pay R50 joining fee & I'll get September for free. I told him, I want to activate my Multiply for the discounted rates. He told me, once I do this, I will get September & October for free & pay R184pp from the 01/11. 29/08, my husband & I decided to join as it was a good deal. The consultant reassured me on the deal as I was uncertain. On the 01/09 I was debited R960. I was furious & I contacted him because this is not what we agreed on. He then assured me once I activate my Multiply, I will be refunded the entire R960. 09/09 I told him to activate my Multiply, he told me that we need to come in & sign up again. So that's what we did, only to find out that we had to pay another joining fee of R130pp. On the 23/09 I was refunded an amount of R368 only. 01/ 10 I was debited R368. Every time I met him, he was going to sort it out. I got tired of waiting, so 02/10 I called to speak to the manager or admin, both was unavailable, so I left a message. Its been a week now & I haven't received any feedback or call. I am disgusted with the customer service of VA Ballito. I AM TIRED & WANT TO BE REFUNDED ALL MY MONEY & MY CONTRACT CANCELLED!!!