Disappointed with bad processes and bad service

<p>I recently (at the start of the new year), changed my gym membership from Planet Fitness (who I've been at for more than 3 years), on request from my medical aid and the loyalty program that's part of it - Momentum Multiply.</p> <p>This was one of the biggest mistakes I could have made, going from a happy client at Planet Fitness for more than 3 years, to being ********** and getting terrible service at Planet Fitness. </p> <p>At first, no one seemed interested in assisting me to sign up as a new member with Momentum Multiply and then when I opted in for the national package, I were told that I were only enrolled in one of the clubs that I'm were not interested in joining in the first place!! I've tried again to change to another club and were then told that there will be a R150 admin fee to change to another club.</p> <p>And I were also charged twice for the card fee!!</p> <p> </p> <p>Really horrible experience and not worth all the trouble and effort!! I will report this to Momentum Multiply also and I want out of this contract, to return to Planet Fitness again.</p>