Disappointed Virgin Fanatic

I am a huge fan of the Virgin group and what it stands for. Sadly, I feel that the VA sales team is letting this great company down. I may be wrong, but it feels like they will say almost anything to land a deal.<br> <br> I travel for 6+ months per year. When I mentioned this to my sales consultant, I was assured that I could freeze my membership for 6 out of every 12 months. This was the critical factor that convinced me to take the contract.<br> <br> Now the time has come for me to pause my membership and I discover, to my utter amazement, that it can't be done due to the fact that I joined through a rewards program