Disappointed service

Once again i have to complain about the level of incompetence from your staff members<br> <br> I have recently jointed the gym again and i joined with Veereneging club and told them i will be using southgate as my home gym. I'm suppose to get my free bag <br> <br> on the 7 i went to the southgate gym to get my gym card and free bag. I first spoke to nhlanhla who later called peter to come and assist and peter told me that he wont give a free bag as people get fired for giving bag to customer's that didn't register at the gym that they want the bag at and then he turn his back on me and left . Nhlanhla called ur veereneging club and spoke to Teboho who was able to assist Nhlanhla and it was agree that i will get an access card and i should come on the 14.02.2015 for the free bag. on the 14.02.2015 i spoke to a zulu speak lady and i forgot her name and i told her the story and she went to peter to ask about my bag and peter didn't even bother to come to me and explain why i cant get the bag instead he send the lady to tell me..<br> <br> i'm very very much disappointed in the level of service you give to ur customers ,I want to continue with my membership but i feel cheated and not valued as a customer.