Disappointed in Virgin Active and their services.

I have been a client with Virgin Active for a couple of years. I have not had much complaints until now, their services are shocking to me, I cannot believe that a company can provide such poor service after all these years.

I had a contract with Virgin Active in 2021, which they then cancelled after premiums were missed which I was not notified off - I know people who this has also happened to. In order to resolve this, I went to Horizon view Virgin Active in 2022 to settle the contract and open a new one. I then settled it, opened a new contract and went on as usual. Now, in 2023, I have apparently missed payments again, again with no notification via email, telephone or SMS. I called in to get assistance, the person was awfully rude and was of no help to me. I decided to go in to Virgin Active again to have this resolved so I can continue gymming. I was denied to open a new contract again as I apparently have not settled my 2021 contract and now have another outstanding contract of 2022. Absolutely absurd how this is even remotely possible, if my 2021 contract was in fact not settled, which it was, how on earth would it have been possible for me to open a new contract in 2022.

I now have to deal with rude Virgin Active employees telephonically to resolve this and employees at Virgin Active who do not get back to me. It is truly unbelievable that it takes so much admin to resolve something that should not be an issue. They kept moving my debit orders to earlier in the month without my consent which is completely *******.

I am writing this review, with the intention to have this matter resolved properly as the people who I call and go to meet with at Virgin are not assisting me. Absolutely disgusted to the core with this service, after being a member for many years.