Disappointed customer!!!!

I am so disgusted with the service received from Honeydew Virgin Active and even more so with the management. When I joined with the gym, the consultant messed up all my information which resulted in my voucher not being received (there was a promotion running). I’ve called numerous times and for the passed 3 weeks I have been told that they have been working on fixing the problem and will get back to me, but they never do. I have to call and follow up every time. Honestly I’m so disappointed in the lack of customer service that I have received from the manager of the gym. At this point I want to cancel my entire subscription, because Virgin Active has not delivered on their side, leaving our contract null and void.

I’m so frustrated, annoyed and honestly disappointed.