Disappointed customer

To say I am unhappy would be an understatement I went into the maponya branch to have my gym membership cancelled the lady at reception did it and showed me the screen on the computer that my membership was no longer active this was on the 26th of October then on the 12th of December I get debited 690 rands Please note that I have never been in arrears my account was up to date and my normal debit would be 172 rands because I am a vitality member and without vitality I would be charged 350 rands I then called the call center on the 14th and got told the my vitality was not active I hung up to double and called Discovery as an extra measure and my Vitality is active I called back and I spoke to a lady named Thabisa she put me on hold to inform her manager she then got back to me and said I was due a refund and it was in place I should receive it in 7 business days that did not happen I called yet again spoke to a lady by the name of Mpho who said she will confirm with Thabisa as she was not at work and call me today and still no one has reached out to me which is very upsetting your service is poor and your communication as well is just the worst I requested to be sent an email each time that confirms that I would be receiving a refund and each agent has failed to do so I am very angry you can do better for such a well established brand