Disappointed. Cancel contract

To whom it may concern,

0 stars for joining process not picking up issues 10/10 for manager who tried to help unfortunately she cannot.

I recently joined Virgin Active on my medical aid for my wife and I.

I ended up paying 2 x activation fees and 2 x Card Fees. Then a day after we started training they came to my wife and said she cannot train.

Apparently she has had a areas from a 2013 account with Virgin Active. She has spoken to virgin in the past that she had not worked and had no job.

She has not been gainfully employed since 2015. As to her knowledge the Virgin Debt was cleared. But that is beside the point.

Here is the point.

In the consultation, both ID numbers were given and management agrees they should have picked it up that there is an areas. However no one did.

So nothing was mentioned, I joined on my medical aid and payed 2 x Card Fees and 2 x Joining fees.

Now they say there is an areas on my wife's name that she cannot train till its paid up at MBD.

My wife's ID number is ********** 170086.

Perhaps it would be best to cancel the both contracts from Virgin. Already paid already Training for a week. Everyone is saying they don't want us to cancel but nothing is being sorted.

It's simple. I want her to like a Child, train under my name, my contract, my beneficiary, my dependant. She does not earn an income she has no job. The point of training is to train together. My record is clean, I pay, so why can't she just train under my account. I am paying.

We do not have the extra Cash to pay up an account.

According to NDA, there has been no commitments made to pay this debt over the last 3 years even though this is 5 years old, there is no legal obligation to have paid it as there has been no communication from the debtor in the last 3 years regarding this. My wife was not even aware that she owed them a 2013 bill.

The point is simple. She does not work. No one made us aware at joining, I paid fees to join and we started training and now we can't.

Either MBD or Virgin should s**** this.

PS. Manager of Club at Moreleta was trying to sort this out, but she has been in an accident.

And my 5 business day cancelation cooling period is running out, but according to staff that is no longer applicable as their is a issue logged so the cooling off penalty cancelation process is extended inevitably till this is sorted out.

Please email me at **********