Disappointed and not happy. . .

<p>It is very disappointing that I joined virgin active, went for induction at Virgin Active Pretoria Tramshed with someone who was rushing to the meeting and hoped that someone will at least take me for a tour to show me around it never happened. I then decided to leave and go back home. Two weeks later I called to cancel my membership since even today I have never used any equipment in that club. I was told I cannot do that and I should pay 40% of something that I didnt even used. </p> <p> </p> <p>I called the virgin active head office, they told me the same. This means they do not care how is their poor service in certain branches, I am forced to go there even if I am not gonna get any help. Sadly I am not gonna pay any fees for something I will never use and did not use. They are still debiting from my account. I joined on the 25th of May 2017. Two weeks later I can noot cancel, yet I have never used their equipment because I do not even know how to use it. As I have an operation I can not just use certain machines due to safety.</p> <p> </p> <p>I am seriously not happy about, according to Consumer Act Section 14 of the Consumer Protection Act 68 of 2008 (the “CPA”). . I can Cancel a contract with no charge 40% is not an option. . </p>