Disappointed and frustrated

A consultant assisted me with joining virgin active and I specifically informed her that the reason for joining was to take advantage of the vitality benefits as a discovery member. She assured me that she would link my vitality to my virgin active membership and I would be paying R375 p/m. Long story story short - she messed up my membership. February they deducted the full R1500. I called and another consultant assisted me and assured me that the issue was fixed and I would be paying the R375 as a vitality member. I was refunded the R1125.

It’s March, my vitality is still not activated. This whole process has been frustrating because I have been clear with the consultants and this issue is still not being resolved. I’m asked to pay certain amounts which don’t make sense and I refuse to because the error is not on my side.