Disappointed

I joined virgin active on the 06 July 2015 and paid a deposit, I later had a change of heart and the following day I called the sales consultant to cancel the contract and reverse my deposit. I was told that the deposit takes 14days to be refunded and to date I have not received feedback or hear anything. I see now sms from virgin active about deducting my account on the 1st of August and I'm not sure if cancellation was made or not. <br> <br> Please provide feedback.