ST
Simphiwe T
1 reviews | Active since Feb 2013
25 Mar 2015, 18:30
Disappointed
I woke up today, prepared my day as normal, '\ go gym then drive straight to work."But when I got to the gym this morning (date25/03/15) its was closed. What frustrated me the most was the fact that there was NO communication made to us as member. Only to hear it from other gym members that there no electricity. \""what an excused from a big brand like Virgin Active\"" what happened to generators . What happened to customer care people! This incident spoiled my day I arrived at work late cause of the fact that I had rush back home"
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Replies (1)
Virgin Active South Africa's replyOfficial
26 Mar 2015, 17:10Hello Simphiwe Thabede,
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have addressed your concerns with the club general manager, Lebogang, and he has confirmed that the power cut occurred at 10PM the previous night and it was due to the municipality. We were not given any information with regards to it being off the morning too and that is why we never sent out any communication.
I am terribly sorry for this experience and should you require any further assistance please feel free to contact me directly.
Regards
Robyn
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have addressed your concerns with the club general manager, Lebogang, and he has confirmed that the power cut occurred at 10PM the previous night and it was due to the municipality. We were not given any information with regards to it being off the morning too and that is why we never sent out any communication.
I am terribly sorry for this experience and should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply26 Mar 2015, 17:10
Official
Hello Simphiwe Thabede,
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have addressed your concerns with the club general manager, Lebogang, and he has confirmed that the power cut occurred at 10PM the previous night and it was due to the municipality. We were not given any information with regards to it being off the morning too and that is why we never sent out any communication.
I am terribly sorry for this experience and should you require any further assistance please feel free to contact me directly.
Regards
Robyn
On behalf of Virgin Active I would like to apologise for the inconvenience caused to you.
I have addressed your concerns with the club general manager, Lebogang, and he has confirmed that the power cut occurred at 10PM the previous night and it was due to the municipality. We were not given any information with regards to it being off the morning too and that is why we never sent out any communication.
I am terribly sorry for this experience and should you require any further assistance please feel free to contact me directly.
Regards
Robyn