Dip in customer service from Virgin Active

I have had an ongoing issue with Virgin Active for the past 2 months.

Walked into EastGate branch in July, advised sales consultant I would like to open an account but my vitality will only be active in August.

Consultant Dumaza, advises he will give me a free month and I will only pay an activation fee of R 800 (paid) and R 150 for my card. Then he advised on the 1st of August to come to the branch so that he can convert my contract to vitality and the amount will be R170 (debit order ran successfully). I go to the branch on the 1st August to find out Dumaza is at another branch as was not sure what he did with my account.

I then get debited another amount R 933 which should have been reversed, towards the end of August I am debited again R 933 for myself and wife.

I was told to go to the branch to assist, I went to EastGate branch and the manager there was completely not helpful, received no solution to my problem, I was advised to drive to Greenstone branch and meet with Dumaza to resolve.

Upon meeting with Dumaza, he confirms I shouldnt have been charged and it is a system issue.

I was advise the refund would be processed within 2 - 3 working days. It has now been over 2 weeks and a total of R 3599 should have been refunded.

This has completely inconvenienced me and my budget as I now am without funds.

Can someone please call me and sort this issue out or I will refer to the OMBUD.

Regards