DE
Dewald E

1 reviews | Active since May 2013

19 Nov 2015, 08:51

Did not want this.

I recently signed up with Virgin Active health club Eco Park but I was communicating with Iggy at the Centurion branch.<br> <br> When we signed up there were some complications and they required us to go back to the store numerous times untill I decided to drop this.<br> <br> When i followed up on the Cancellation they told me Iggy went on holiday. Then when I asked if my details are removed from your system they said it is still there, i went back to the store to make sure that its done and there were nobody at reception.<br> <br> I phoned head office twice that day and still I got no responce.<br> What the F man<br> <br> Before the paperwork was settled I wanted to cancel this because they dont do their job. <br> <br> I request that you remove my details from your system and refund the money that has been deducted.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Nov 2015, 16:16
Official
Hello DewaldvE,

Thank you so much for taking my call today.

On behalf of Virgin Active please accept my apology for the experience.

As discussed, I am addressing the concern on your behalf and I will provide you with feedback shortly.

Kind regards
Robyn