JK
Joel K

1 reviews | Active since Sept 2016

14 Sept 2016, 17:03

De*****ed

<p>Joined this gym group voluntary in June called in to cancel and was finalized. The following month recieved a call not cancel and was offered a lesseer amount for three months to my suprise three months later they decide to renew my contract and now claim I was retained. Received countless calls from them for outstanding fees after I cancelled and am constantly receiving calls from different agent who promise to call back and never do.....last month it was Fatima. Alas today I receive this text From Virgin Active: Our records indicate that we haven't received full payment for one, or more, of the membership contracts associated with your account. To ensure continued access to the club, please settle as soon as possible. Info: ***(weekdays 8am - 5pm). If you've already made payment, thank you.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply14 Sept 2016, 17:24
Official

We're so sorry for the frustration this has caused you.

Thanks for giving us a chance to look into this.

We'll be in touch with you as soon as we have the last bits of information.

Please feel free to give us a shout if you need anything else.

Kind Regards,

Tracy-Lee