HN
Happiness N

1 reviews | Active since Feb 2014

02 Oct 2015, 11:09

Deducting my account without authority

Got a call from Prince recruiting me to join the gym. I informed him i was a mermber just not comin because i had major operation and need my account frozen while still recovering. He said i should come to gym with my card he will help me. I went there in June and he asked if I was using Discovery or not. I told him YES and afraid I could lose point because for not attending accordingly. I asked him what to do then he said he could help swipe my card if I gave him something in return. I was shocked that there was no other way of freezing Acc even when clients are sick. Neverthelesse he agreed to swipe n told me he was gonna go on leave but would still leave my card with someone who'll swipe everyday for me. I realised I was getting better n called prince around July to say i need my card back as Dr told me I should do small exercises everyday. He said he would leave my card at reception. I went there several times asking for my card n was told prince HV my card. I wattapp him many times until I was literally refused access to gym. Virgin active had deducted 625 instead of 125 this morning without authorization. Is this ethical? I want my money back n membership cancelled pls

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Oct 2015, 16:23
Official
Hello Tumi1#,

Thank you for taking my call today.

On behalf of Virgin Active I once again would like to apologise for any frustrations caused.

As discussed It has been confirmed that your Vitality benefit has been terminated hence the normal debit order amount being deducted.

Should you require any further assistance please feel free to contact me on ***.

Kind regards
Robyn