FS
Frederik S

1 reviews | Active since Oct 2015

13 Oct 2015, 15:43

Deducting money even after contract has expired

I joined Virgin active more or less two years ago.<br> <br> The contract as stated by Virgin active was for only a year. they continued to deduct money from my account for at least ten months after the contract has expired. I have been to the gym and have also brought the problem under their attention when they phoned me. In the beginning I belonged to Discovery and the amount deducted was for R75 approximately. When I left Discovery the amount deducted was increased to R368 per month. I brought it under their attention that I was without work during this period and that they should please cancel the membership.<br> <br> This was never done. If this was done for 10 months as I presume it means that they have *******ly taken R3680.00 from me. How can they continue with the contract after it was clearly stated that the period of the contract was only for one year.<br> <br> Thanks<br> <br> Regards<br> <br> F.S.Steyn

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply15 Oct 2015, 15:05
Official
Hello Polocrosse,

Thank you so much for taking my call today.

On behalf of Virgin Active i once again would like to apologise for the inconvenience caused to you.

As per our telephonic conversation today, I have corrected your contract and it has been cancelled.

Kind regards
Robyn