1 reviews | Active since Feb 2014
Deducting after 1 year contract expired
Had a 1-year contract with Virgin Active Steenberg which was supposed to end in May 2015. While on my honeymoon overseas, I got deducted more than R600 in JUNE 2015. I wrote to Virgin using different channels and I got ZERO response and now on the 1st of JULY I got deducted AGAIN!!! The fact is I didn't have enough money in my account and the payment bounced back, resulting in a fee charge from the bank (FNB).<br> I have tried to write and message the salesperson from Steenberg Center but I got no answers and they keep deducting from my account. Also tried to contract using the main channels from Virgin Website and the Manager form that branch.<br> I need them to refund for June and bank fees from july and STOP the deductions as the contract has FINISHED.
Thank you for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of response and inconvenience caused.
As discussed, I have sent you an email to confirm our conversation and I can also confirm that your contract is cancelled.
Kindest regards
Robyn
Thank you for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the lack of response and inconvenience caused.
As discussed, I have sent you an email to confirm our conversation and I can also confirm that your contract is cancelled.
Kindest regards
Robyn
