NM
Natalia M

1 reviews | Active since Feb 2014

02 Jul 2015, 18:42

Deducting after 1 year contract expired

Had a 1-year contract with Virgin Active Steenberg which was supposed to end in May 2015. While on my honeymoon overseas, I got deducted more than R600 in JUNE 2015. I wrote to Virgin using different channels and I got ZERO response and now on the 1st of JULY I got deducted AGAIN!!! The fact is I didn't have enough money in my account and the payment bounced back, resulting in a fee charge from the bank (FNB).<br> I have tried to write and message the salesperson from Steenberg Center but I got no answers and they keep deducting from my account. Also tried to contract using the main channels from Virgin Website and the Manager form that branch.<br> I need them to refund for June and bank fees from july and STOP the deductions as the contract has FINISHED.

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Jul 2015, 11:51
Official
Hello natycmelo,

Thank you for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the lack of response and inconvenience caused.

As discussed, I have sent you an email to confirm our conversation and I can also confirm that your contract is cancelled.

Kindest regards
Robyn