Deducted double of my monthly fees FOR 7 MONTHS

<p>Virgin Active??? Can't resolve a simple matter of double deductions??? After 7 months of overchargineg me.... and after 7 months of me trying and trying over and over again and being made false promises over and over again.</p> <p> </p> <p>I am STILL having problems with this. Seriously now, its been 7 Months, how is this matter not resolved yet??????</p> <p><br />The incorrect amount was ONCE AGAIN deducted from my Virgin Active Account, AGAIN.</p> <p>You blamed the problem on Discovery Vitality, but I received feedback on the 20th of June stating that the matter had been resolved (after 6 months I might add) and that I would be receiving my full discount and that my monthly fees would be deducted correctly from Virgin Active's side. </p> <p>This however did NOT happen. According to Virgin Active, I was a LOW usage member, being moved to a HIGH usage member. THIS IS NOT CORRECT!! PLEASE refer to my ACCESS HISTORY!!</p> <p>I demand a FULL refund for all 7 MONTHS' incorrect deductions (which were DOUBLE my normal fees).</p> <p>Please send me the details of a manager that I can contact directly or so that I can arrange a personal meeting with them to resolve this matter.</p>