Deceptive Sales Practices and Harassment by Virgin Active Hennopspark – Demand for Immediate Resolution

To Virgin Active Hennopspark in Centurion, Pretoria South Africa

I am writing to formally complain about the *****ulent sales tactics and ongoing harassment by Virgin Active Gym Hennopspark staff, which forced us into a membership contract under false pretenses in November 2025. We signed up explicitly based on verbal promises from salesperson Tshepo, with the line manager/supervisor present, regarding the exact monthly amounts we would pay. Knowing full well that Virgin Active sales reps often promise what they cannot deliver, we recorded the entire meeting as irrefutable evidence to protect ourselves—evidence we are fully prepared to share with regulators, consumer protection authorities, and HelloPeter if this is not resolved immediately.

Despite this crystal-clear agreement, we have been subjected to non-stop harassment claiming we owe money we never agreed to pay. We have honored our end by paying the December 2025 and January 2026 monthly membership fees in full, yet we are treated like clueless debtors who "don't understand" what we signed. This is outright deception and bullying—your staff is gaslighting us while ignoring the recorded commitments they made in our presence.

We demand the following right now:

Immediate cessation of all harassment and debt collection attempts.

Waiver of any disputed amounts, honoring the exact terms recorded in our meeting.

Written confirmation within 48 hours that our account is in good standing per the agreed terms.

A formal apology from Tshepo and the line manager/supervisor for their misconduct.

Failure to comply will result in us escalating this to the National Consumer Commission and the Credit Ombud.

Regards Unhappy Client