Deceptive retentions consultant

On July the 25th I received a call from one of the Virgin Active retentions consultants (Wazir Willoughby) after I had cancelled my membership with the Cresta Branch as I could no longer afford to pay the monthly fee. The retentions consultant offered me a 2-month promotion of a 50 % discount for the months of August and September, he also informed me that the cancellation fee I had paid to cancel my membership would be refunded to me after 20 days. This was not done and the consultant has ignored my enquiries into this matter as I have emailed him twice requesting clarity on when the cancellation fee will be refunded. He is normally prompt to respond. Please also be notified that I will not be renewing or continuing with my Virgin Active Membership upon the completion of this promotion at the end of September. Virgin Active must not deduct anything from me in October as I will no longer be a member.