DECEPTIVE MARKETING & BAD SERVICE AT VIRGIN ACTIVE

I have been ******* into paying more than was initially marketed/promised.<br> <br> My numerous emails trying to get the gym banking details have been blatantly ignored. (Paying my monthly membership fee should be their priority more than mine?!)<br> <br> My letter of complaint has been left unanswered.<br> <br> I have had a no-show personal trainer, who wasted a good hour of my weekend by not showing up to our first appointment.<br> <br> As an aside: the gym smells dreadful, there are always clumps of hair blowing around in the changing room and the loo seats are perpetually wet as a result of over-enthusiastic flushers.<br> <br> What I appreciate: reception and general ground staff are exceptionally friendly. Awesome variety of equipment and classes :)<br>